Age verification is mandatory for the purchase of Apollo e-cigs in compliance with current UK legislation. Our products are exclusively available to individuals aged 18 and above, and we are obligated to authenticate the age of new customers.
Reasons for Age Verification: We understand that sharing personal information may be inconvenient, but this measure is essential to safeguard those below the legal age limit. The enforcement of age restrictions is overseen by the following authorities in the UK:
Department of Health & Social Care: Since October 1, 2015, it is illegal for adults to purchase tobacco products or e-cigarettes for individuals under 18.
Trading Standards: All retailers are responsible for ensuring that age-restricted products are not sold online to individuals below the minimum legal age.
Age Verification Process: We employ 1account, a recognized third-party system, for age verification. This system conducts independent checks using reliable data sources such as credit records, mobile phone numbers, the UK electoral roll, and/or the UK birth register.
The verification process is designed to be efficient, with instant verification in the majority of cases. Once verified, your Vape UK order will proceed as usual.
Steps to Verify Your Age: After placing your order, a pop-up window will appear on the order confirmation page. To complete the age verification, we require your full name, current address, and mobile phone number. The billing address provided during the purchase will be considered your current home address. It is crucial to ensure that the billing address reflects your current residence. In some instances, your date of birth may also be requested to facilitate the verification process.
If The Age Verification Fails: If 1Account cannot verify your age, you will be asked to send a selfie holding your photo ID to Support@Apolloecigs.co.uk.com, including your order number. Our team will verify your identification, usually within a couple of hours during business hours, or slightly longer during evenings and weekends.
We do not retain copies of the ID provided. If age verification is unsuccessful, your order will be canceled, and a full refund will be issued. We are not liable for any delays resulting from this process.